# Blog

Recent articles 1 – 9 of 34
        [![Your AI agent can read your data, fetch the web, and remember you. Pick two.](/_astro/lethal-trifecta-customer-agents-1281723.D316ATic_1ujo6V.webp)](/en/blog/opinion/lethal-trifecta-customer-agents/)   Jul 20, 2026 opinion
### [Your AI agent can read your data, fetch the web, and remember you. Pick two.](/en/blog/opinion/lethal-trifecta-customer-agents/)

In one July week, a researcher exfiltrated user data through Claude's web fetch tool and xAI's coding agent was caught uploading entire repositories. Here is the pattern behind both incidents, and the checklist that catches it before you sign.
    [![Shadow AI is already answering your customers](/_astro/shadow-ai-in-your-support-org-2846221.CxfLGypj_Z27MEpf.webp)](/en/blog/opinion/shadow-ai-in-your-support-org/)   Jul 20, 2026 opinion
### [Shadow AI is already answering your customers](/en/blog/opinion/shadow-ai-in-your-support-org/)

Wire's 2026 collaboration survey put numbers on a habit every support leader recognizes: when the sanctioned tool is slow, people reach for the consumer one. The same is now happening with AI, with customer data in the prompt. Here is why bans fail and what works instead.
    [![What a DARPA fighter-pilot project taught us about Unless](/_astro/darpa-augmented-cognition-9478129.BWPwa9to_1CP9Rq.webp)](/en/blog/stories/darpa-augmented-cognition/)   Jul 20, 2026 stories
### [What a DARPA fighter-pilot project taught us about Unless](/en/blog/stories/darpa-augmented-cognition/)

Before Unless existed, we came across a DARPA research program about helping fighter pilots decide under pressure. The technology of 2001 could not carry the idea. Today's AI can, and that idea quietly became the foundation of our company.
    [![The deadline that didn't move: what August 2 still asks of your customer-facing AI](/_astro/2024-11-18-3196481.B9Ms6MJs_2i8EKz.webp)](/en/blog/know-how/eu-ai-act-august-2-transparency-deadline/)   Jul 6, 2026 know-how
### [The deadline that didn't move: what August 2 still asks of your customer-facing AI](/en/blog/know-how/eu-ai-act-august-2-transparency-deadline/)

Everyone read "postponement" in the Digital Omnibus headlines and relaxed. Wrong takeaway. The high-risk rules moved. Article 50 did not. Here is what still lands on August 2, what genuinely moved, and what to ask your AI vendor this month.
    [![An EU region is not a data boundary](/_astro/an-eu-region-is-not-a-data-boundary-609118.Bqdzbgtf_1dS3k3.webp)](/en/blog/opinion/an-eu-region-is-not-a-data-boundary/)   Jul 3, 2026 opinion
### [An EU region is not a data boundary](/en/blog/opinion/an-eu-region-is-not-a-data-boundary/)

The vendor questionnaire has a comforting checkbox: EU data residency. Here is why that checkbox proves far less than it seems to, and the questions that actually decide whether your data stays under your control.
    [![How Visma Enterprise AS accelerated AI adoption with Unless](/_astro/customer-cases-visma-enterprise-as-accelerated-ai-adoption-hero.Sx6yjwKt_NOXax.webp)](/en/blog/customer-cases/visma-enterprise-as-accelerated-ai-adoption/)   Apr 14, 2026 customer-cases
### [How Visma Enterprise AS accelerated AI adoption with Unless](/en/blog/customer-cases/visma-enterprise-as-accelerated-ai-adoption/)

When AI becomes the standard: Inside Visma Enterprise AS’s self-service transformation
    [![Kontek is deflecting thousands of tickets with AI](/_astro/customer-cases-kontek-deflects-thousands-tickets-unless-ai-hero.DFBLyb_R_C4xc6.webp)](/en/blog/customer-cases/kontek-deflects-thousands-tickets-unless-ai/)   Sep 26, 2025 customer-cases
### [Kontek is deflecting thousands of tickets with AI](/en/blog/customer-cases/kontek-deflects-thousands-tickets-unless-ai/)

Meet Sally: Kontek’s AI support colleague in a complex regulatory landscape
    [![Transforming legacy documentation for AI readiness](/_astro/know-how-transform-legacy-documentation-ai-readiness-hero.Crfk2eVi_1iKSsY.webp)](/en/blog/know-how/transform-legacy-documentation-ai-readiness/)   Aug 5, 2025 know-how
### [Transforming legacy documentation for AI readiness](/en/blog/know-how/transform-legacy-documentation-ai-readiness/)

Turn legacy documentation into structured, searchable assets that power AI with knowledge management tools.
    [![UNLESS recognized by Research.com for AI knowledge assistant features](/_astro/stories-unless-ai-assistant-recognized-by-research-hero.eWzA0zkk_3Rk9o.webp)](/en/blog/stories/unless-ai-assistant-recognized-by-research/)   Jul 31, 2025 stories
### [UNLESS recognized by Research.com for AI knowledge assistant features](/en/blog/stories/unless-ai-assistant-recognized-by-research/)

UNLESS has been recognized for its innovative capabilities in making organizational knowledge discoverable, intuitive, and actionable.
        [1](/en/blog/)[2](/en/blog/page/2/)[3](/en/blog/page/3/)[4](/en/blog/page/4/)[Page 2](/en/blog/page/2/)