# Blog, page 3

Recent articles 19 – 27 of 34
        [![Specialized AI providers versus built-in AI in CRM systems](/_astro/know-how-specialized-ai-providers-vs-CRM-platforms-hero.DTDPUjAY_Z2jqK61.webp)](/en/blog/know-how/specialized-ai-providers-vs-CRM-platforms/)   Nov 19, 2024 know-how
### [Specialized AI providers versus built-in AI in CRM systems](/en/blog/know-how/specialized-ai-providers-vs-CRM-platforms/)

In regulated markets in the EU, choosing the right conversational AI - specialized or pre-packaged in a CRM - is key to ensure compliance.
    [![Choosing a Conversational AI platform in the European Union](/_astro/know-how-conversational-ai-platform-in-the-EU-hero.x8_slHRy_Z5wfi7.webp)](/en/blog/know-how/conversational-ai-platform-in-the-EU/)   Sep 20, 2024 know-how
### [Choosing a Conversational AI platform in the European Union](/en/blog/know-how/conversational-ai-platform-in-the-EU/)

Choosing the right conversational AI platform in the EU involves navigating regulations and evaluating AI quality, data privacy, and cost.
    [![Privacy in the EU and Large Language Models (LLMs)](/_astro/know-how-privacy-in-the-eu-and-llms-hero.atlZqQOk_1od5Hx.webp)](/en/blog/know-how/privacy-in-the-eu-and-llms/)   Sep 12, 2024 know-how
### [Privacy in the EU and Large Language Models (LLMs)](/en/blog/know-how/privacy-in-the-eu-and-llms/)

Learn how to ensure data privacy with Large Language Models (LLMs) while complying with GDPR and global regulations.
    [![Empowering customer support with AI at Visma | Onguard](/_astro/customer-cases-empowering-customer-support-ai-visma-onguard-hero.Blpm3AZ2_nI05H.webp)](/en/blog/customer-cases/empowering-customer-support-ai-visma-onguard/)   May 2, 2024 customer-cases
### [Empowering customer support with AI at Visma | Onguard](/en/blog/customer-cases/empowering-customer-support-ai-visma-onguard/)

Discover how Visma | Onguard leveraged AI to transform customer support, enhancing efficiency and customer experience.
    [![AI assistance for customer success in highly-regulated industries](/_astro/opinion-ai-assistance-cs-highly-regulated-industries-hero.CwFNa0S9_2hofKF.webp)](/en/blog/opinion/ai-assistance-cs-highly-regulated-industries/)   Jan 10, 2024 opinion
### [AI assistance for customer success in highly-regulated industries](/en/blog/opinion/ai-assistance-cs-highly-regulated-industries/)

Seamlessly integrate AI-driven conversational search, ensuring rapid, compliant, and hassle-free customer success.
    [![2023: looking back and looking ahead](/_astro/stories-2023-looking-back-looking-ahead-hero.DnKonJDe_XoUCL.webp)](/en/blog/stories/2023-looking-back-looking-ahead/)   Jan 10, 2024 stories
### [2023: looking back and looking ahead](/en/blog/stories/2023-looking-back-looking-ahead/)

Reflecting on a transformative year in AI innovation and what's to come in the new year.
    [![How Peecho reduced support ticket overload with AI-powered efficiency](/_astro/customer-cases-peecho-reduced-support-ticket-overload-ai-hero.DDdMmqqU_Z18YBMy.webp)](/en/blog/customer-cases/peecho-reduced-support-ticket-overload-ai/)   Dec 21, 2023 customer-cases
### [How Peecho reduced support ticket overload with AI-powered efficiency](/en/blog/customer-cases/peecho-reduced-support-ticket-overload-ai/)

Peecho streamlined its customer support with an AI assistant to transform ticket handling.
    [![Streamlining knowledge management in healthcare](/_astro/dpa-hero.DtzjBYkt_ZU3ldC.webp)](/en/blog/customer-cases/streamlining-knowledge-management-healthcare/)   Nov 7, 2023 customer-cases
### [Streamlining knowledge management in healthcare](/en/blog/customer-cases/streamlining-knowledge-management-healthcare/)

Lessons from a Dutch hospital on AI-powered transformation:
    [![Why chatbots suck - and why they don't have to](/_astro/opinion-why-chatbots-suck-they-dont-have-to-hero.CroVR14R_ZuMGtf.webp)](/en/blog/opinion/why-chatbots-suck-they-dont-have-to/)   Aug 28, 2023 opinion
### [Why chatbots suck - and why they don't have to](/en/blog/opinion/why-chatbots-suck-they-dont-have-to/)

Building a chatbot may have gotten easier however building a good chatbot experience is still a lot of work and requires nuance.
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